Having issues with your MacBook's trackpad or keyboard? Here's how to troubleshoot and fix common input problems.

Symptoms

  • Cursor jumps or doesn't move smoothly

  • Some keys don't register or repeat unexpectedly

  • Trackpad clicks not registering

Step-by-Step Resolution

1. Clean the Surface Gently

  1. Turn off your MacBook

  2. Use a soft, slightly damp cloth to clean the trackpad and keyboard surface

  3. Avoid getting liquid into any gaps

  4. Let it dry completely before turning on

2. Check Trackpad and Keyboard Settings

Trackpad:

  1. Go to System Settings > Trackpad

  2. Adjust tracking speed, tap-to-click, and gesture settings

  3. Test if the issue improves

Keyboard:

  1. Go to System Settings > Keyboard

  2. Review key repeat rate and delay settings

  3. Check if any keyboard shortcuts are interfering

3. Update macOS and Test in Safe Mode

  1. Install any pending macOS updates

  2. Boot into Safe Mode to rule out third-party software:

    • Apple Silicon: Hold power button > Options > Shift > Continue in Safe Mode

    • Intel: Restart and hold Shift

  3. Test if the issue persists in Safe Mode

4. Reset SMC (Intel Macs)

  1. Shut down your Mac

  2. Press Shift+Control+Option (left side) + power button for 10 seconds

  3. Release all keys

  4. Turn on your Mac

Input issues continue? The trackpad or keyboard hardware may be failing, especially on older butterfly-keyboard models. Our team can help with repair options and data-safe servicing.

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