Printer issues are frustrating, but most can be resolved with a few targeted steps. Here's how to get your printer working again.

Symptoms

  • Jobs stuck in queue with "Error - Printing"

  • Printer shows as offline even though it's powered on

  • Print jobs disappear but nothing prints

Step-by-Step Resolution

1. Check the Basics

  1. Make sure the printer is powered on and has paper and ink/toner

  2. Confirm it's connected to Wi-Fi (for wireless printers) or USB is securely plugged in

  3. Check for any error lights or messages on the printer display

2. Set as Default Printer

  1. Go to Settings > Bluetooth & devices > Printers & scanners

  2. Click your printer

  3. Choose Set as default if available

3. Clear the Print Queue

  1. In Printers & scanners, click your printer

  2. Click Open print queue

  3. Right-click each stuck job and choose Cancel

  4. Try printing a simple test page again

4. Run the Printer Troubleshooter

  1. Go to Settings > System > Troubleshoot > Other troubleshooters

  2. Find and run the Printer troubleshooter

  3. Follow the prompts and apply any suggested fixes

5. Reinstall the Printer

  1. In Printers & scanners, select your printer

  2. Click Remove

  3. Click Add device and let Windows detect the printer again

  4. Or download and run the manufacturer's installer from their website

Printer still not working? If it fails to print from Windows but works elsewhere, there may be deeper driver or network configuration issues. Our team can help with end-to-end printer setup and troubleshooting.

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