Yes, you can reschedule your VillaShield assessment if your plans change.

Rescheduling Policy

More than 48 hours notice

  • Free rescheduling

  • Choose any available date and time

  • No fees or penalties

24-48 hours notice

  • Rescheduling fee may apply (10% of assessment cost)

  • Subject to availability

Less than 24 hours notice

  • Rescheduling fee of 25% may apply

  • Subject to assessor availability

  • Consider postponing if possible

How to Reschedule

  1. Email: Contact security@villashield.com with your booking reference

  2. Phone: Call +61 405 623 248

  3. WhatsApp: Message us on +61 405 623 248

  4. Chat: Use our website chat widget

What to Include

  • Your original booking reference

  • Preferred new date(s) and time(s)

  • Reason for rescheduling (optional)

Cancellations

If you need to cancel entirely, different terms may apply. Contact us to discuss your options.

Contact Us to reschedule your assessment.